Privacy policy
Privacy Policy
Last updated: 12 November 2026
At FAIRFIND, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit fairfind.shop, place an order, or interact with our services.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.
1. Information We Collect
When you visit our website, interact with our services, or place an order, we may collect the following types of information:
Personal Information
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Full name.
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Email address.
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Phone number.
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Billing and delivery address.
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Other information you provide when contacting our support team.
Order Information
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Products purchased.
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Order numbers and transaction details.
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Order history.
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Payment status and payment method.
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Delivery and fulfilment information.
Technical Information
When you browse our website, certain information may be collected automatically, including:
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IP address.
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Browser type and device information.
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Operating system.
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Pages visited and interactions with our website.
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Cookies and similar tracking technologies.
2. How We Use Your Information
We collect and use personal information for legitimate business purposes, including:
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Processing and managing customer orders.
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Arranging product fulfilment and delivery.
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Confirming and verifying orders, particularly Cash on Delivery orders.
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Processing payments through supported payment providers.
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Providing order updates and delivery notifications.
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Responding to customer enquiries and support requests.
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Managing returns, replacements, cancellations, and refunds.
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Improving our website, products, and customer experience.
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Detecting and preventing fraudulent or unauthorized activity.
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Meeting applicable legal and regulatory requirements.
We use customer information only where reasonably necessary for these purposes or as otherwise permitted by applicable law.
3. Sharing Your Information
FAIRFIND operates an online retail and dropshipping business. To process and deliver your orders, certain customer information may need to be shared with trusted third parties.
These may include:
Fulfilment Partners and Suppliers
We may share relevant order information, including your name, phone number, delivery address, and ordered products, with our fulfilment partners so they can prepare and dispatch your orders.
Courier and Delivery Companies
We share necessary delivery information with courier companies to arrange shipment, provide tracking, and complete deliveries.
Payment Service Providers
When you make an online payment, relevant payment and transaction information may be processed by the payment provider handling your transaction.
Shopify and Technology Providers
Our online store operates on Shopify. Shopify and other service providers may process certain information to support website functionality, checkout, security, and store operations.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, legal proceedings, regulatory requests, or to protect our legitimate rights and interests.
We do not sell customers' personal information to third parties.
4. Payments and Payment Security
FAIRFIND may offer Cash on Delivery and other supported online payment methods.
When you make an online payment, your payment information is handled through the relevant payment service provider according to its own security practices and privacy policy.
FAIRFIND does not intend to store complete payment card details on its own systems.
For Cash on Delivery orders, we may use your contact and delivery information to verify the order and coordinate payment collection upon delivery.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and support essential store functions.
These technologies may help us:
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Remember certain website preferences.
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Maintain shopping cart functionality.
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Understand how visitors use our website.
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Improve website performance.
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Support security and fraud prevention.
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Provide relevant marketing and advertising experiences where enabled.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.
Third-party services integrated into our website may also use their own cookies or tracking technologies, subject to their respective privacy policies.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
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Fulfil customer orders and provide services.
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Maintain transaction and business records.
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Handle customer enquiries and disputes.
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Meet applicable legal and regulatory obligations.
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Protect our business against fraud or unauthorized activity.
When personal information is no longer required for these purposes, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.
7. Protection of Personal Information
We take reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include the security features provided by Shopify and other service providers we use.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal information.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally permissible.
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Raise concerns about how your information is collected or used.
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Withdraw consent where processing is based on your consent, subject to applicable requirements.
To exercise these rights, please contact us through our Contact Us page.
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required for legal, security, or legitimate business purposes.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services, including payment providers, courier companies, and other service platforms.
These third parties operate independently and may have their own privacy policies and data-handling practices.
FAIRFIND is not responsible for the privacy practices of external websites or services that we do not control.
We encourage customers to review the relevant privacy policies before providing personal information to third-party services.
10. Children's Privacy
Our website is intended for general shopping purposes and is not specifically directed at children.
We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, third-party services, or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage customers to review this page periodically to remain informed about how their information is handled.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact Us page.
Please provide sufficient details so we can understand and respond to your request.