Terms of service
Terms of Service
Last updated: 12 November 2026
Welcome to FAIRFIND! These Terms of Service govern your access to and use of our website, fairfind.shop, and any purchases made through it.
By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced below. Please read them carefully before using our store.
If you do not agree with these terms, please do not use our website.
1. About FAIRFIND
FAIRFIND operates an online retail store offering a range of products across different categories.
Throughout these Terms, the words "we", "us", and "our" refer to FAIRFIND. The words "you" and "your" refer to anyone visiting our website or purchasing from our store.
2. Eligibility and Use of Our Website
By using our website, you confirm that:
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You are legally capable of entering into a purchase agreement.
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Any information you provide is accurate and complete.
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You will use our website only for lawful purposes.
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You will not attempt to interfere with the security, functionality, or proper operation of our website.
You must not use our website to engage in fraudulent activity, submit false orders, or violate any applicable laws.
3. Products and Product Information
We aim to display our products as accurately as possible, including their descriptions, images, prices, and available options.
However:
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Product colours and appearance may vary slightly depending on your screen or device.
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Product images may be illustrative and minor differences may occur.
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Product specifications, availability, and descriptions may change when necessary.
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We make reasonable efforts to keep product information accurate but cannot guarantee that every listing is free from errors.
If you receive a product that is incorrect, defective, damaged, or materially different from its description, please refer to our Returns & Refunds Policy.
4. Product Prices and Payments
All product prices are displayed in Pakistani Rupees (PKR), unless stated otherwise.
We aim to ensure that prices are accurate at the time of purchase. However, pricing or listing errors may occasionally occur.
FAIRFIND reserves the right to correct pricing errors, update product prices, or discontinue products when necessary.
We offer the payment methods displayed at checkout, which may include:
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Cash on Delivery (COD)
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Available online or digital payment methods
Orders paid online are subject to the applicable payment provider's processing and verification procedures.
For eligible orders, standard shipping is free across Pakistan, with no minimum purchase requirement, subject to our Shipping Policy.
5. Orders and Order Acceptance
When you place an order through our website, you are submitting a purchase request.
After receiving your order, we may contact you to verify your details, confirm your order, or clarify information required for fulfilment.
An order confirmation message or email does not necessarily mean that the order has been fully accepted or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:
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Product unavailability.
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Incorrect pricing or product information.
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Incomplete or inaccurate customer details.
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Suspected fraudulent or unauthorized transactions.
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Fulfilment or delivery limitations.
If an order has already been paid for and we cancel it, we will arrange an appropriate refund.
6. Shipping and Delivery
FAIRFIND provides free standard shipping on eligible orders across Pakistan.
Delivery estimates are provided as guidance and may vary depending on the destination, courier operations, product availability, and other circumstances.
Customers are responsible for providing accurate delivery addresses and contact details.
For further information about order processing, dispatch, delivery estimates, tracking, and delivery issues, please read our Shipping Policy.
7. Order Cancellations
Cancellation requests should be submitted as soon as possible.
Orders may be eligible for cancellation before dispatch, subject to their fulfilment status. Once an order has been dispatched, cancellation may no longer be possible.
For full details, please refer to our Order Cancellation Policy.
8. Returns, Exchanges and Refunds
We want customers to receive products that meet the descriptions and expectations presented on our website.
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us within the reporting period stated in our Returns & Refunds Policy.
Return eligibility, reporting requirements, available resolutions, and refund arrangements are explained in our Returns & Refunds Policy.
Nothing in these Terms is intended to exclude any consumer rights that cannot legally be excluded.
9. Customer Responsibilities
When placing an order, you agree to:
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Provide your correct name, phone number, and delivery address.
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Review your order details before submitting it.
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Remain available to receive your parcel or arrange an appropriate alternative.
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Pay the applicable order amount when using Cash on Delivery.
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Respond to reasonable order-verification requests.
Repeated false orders, fraudulent activity, or misuse of our services may result in order cancellation or restrictions on future purchases, where reasonably justified.
10. Promotions and Discounts
FAIRFIND may offer promotional prices, discounts, seasonal offers, or other special promotions.
Promotions may be subject to specific conditions, eligibility requirements, and validity periods.
Unless expressly stated otherwise:
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Promotions cannot be exchanged for cash.
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Offers cannot be combined unless permitted by their stated conditions.
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We reserve the right to correct promotional errors or withdraw an offer where necessary.
Any applicable promotion conditions will be communicated with the offer.
11. Website Content and Intellectual Property
All content on this website, including text, graphics, logos, designs, images, and other materials, is owned by FAIRFIND or used with appropriate permission, unless otherwise stated.
You may browse and use the website for personal, non-commercial shopping purposes.
You must not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, courier services, and other external websites.
These services may operate under their own terms, conditions, and privacy policies.
FAIRFIND is not responsible for the content, policies, availability, or independent operations of third-party websites and services.
13. Limitation of Liability
We make reasonable efforts to maintain a reliable website and provide accurate product and service information.
However, we do not guarantee that our website will always be uninterrupted, error-free, or available without delays.
To the extent permitted by applicable law, FAIRFIND will not be responsible for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.
Nothing in these Terms limits liability or removes consumer rights where such limitation or exclusion is prohibited by applicable law.
14. Privacy and Personal Information
Your privacy matters to us.
When you use our website or place an order, we may collect and process personal information necessary to operate our store, process payments, fulfil orders, communicate with customers, and provide support.
For details about the information we collect, how it is used, and how it may be shared, please read our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website features, policies, or applicable requirements.
Any updated version will be published on this page with a revised "Last updated" date.
Your continued use of our website after changes are published means you acknowledge the updated Terms, subject to applicable law.
16. Governing Law
These Terms of Service are governed by the applicable laws of Pakistan.
Any disputes arising in connection with these Terms will be addressed by the competent courts or authorities in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.
17. Contact Us
If you have questions about these Terms of Service, your orders, or our store policies, please visit our Contact Us page.
You can also visit our FAQs for answers to common questions.